Coronavirus – LiveArgyll FAQ’s

Q. Why did you decide to close all LiveArgyll facilities and cancel events and programmes?

In line with the government’s advice on reducing social contact in response to the coronavirus situation, LiveArgyll took the difficult decision to suspend all services from 5pm on Wednesday 18th March. This closure applies to all LiveArgyll facilities, all programmes and services. Our facilities will remain closed for the foreseeable future.

Q. When will you re-open?

We will continue to review the closures in line with government advice. Our priority continues to be the health and wellbeing of our customers and colleagues at this difficult time. We’ll continue to keep our website up-to-date regarding our response to the situation and re-instate services as soon as it’s considered safe to do so. You can also follow us on Twitter and Facebook for our latest updates.

We are a local charity and at difficult times like these we very much appreciate your continued support.  We will also do what we can to support other partner agencies in our communities.

Q. What extra cleaning measures will you be taking to ensure the facilities are safe on re-opening?

The health and wellbeing of our staff and customers are of the utmost importance so we’ll be dedicating extra staff and cleaning materials to this and take the opportunity to carry out an extremely thorough clean of all areas of our venues. This means we can all get back to working and exercising with safety and confidence.

Q. How do I freeze/cancel my membership or direct debit?

All LiveArgyll leisure and swimming memberships will be automatically frozen and all members have been sent a letter from LiveArgyll with further details. Members do not need to take any action.

Q: Will I receive a refund for cancelled concert and event tickets already booked and purchased?

Yes. All ticket buyers are eligible for a refund of the value of their ticket plus any booking fee for events. Given the high number of affected events planned between March and the end of May, this is likely to take at least up to 14 days. Please contact the venue by email to request further details and arrange a refund. For Queen’s Hall and Corran Halls contact enquiries@liveargyll.co.uk

Q. I want to attend a concert or event due to take place in June or later. Should I book tickets?

Events due to take place from the start of June are bookable by phoning the relevant venue. Tickets will be held at the venue in your name to be picked up on re-opening. If it proves necessary to cancel events scheduled to take place after this time ticket-holders will be refunded.

Q. As my library has now closed will I incur a fine if my book is returned late?

No, we will automatically extend your book loan so you don’t need to take any action. The good news is that from 1st April 2020 LiveArgyll will be abolishing all book fines. We hope to encourage people that were previously members as well as attract new members.

Q. Will LiveArgyll be offering any online services and activities for customers in response to the closures?

Yes – you will have access to our eBook collection by visiting   https://liveargyll.co.uk/borrowbox/   You will need your library membership number (24115….) and your PIN. The PIN should be set to the last four digits of your membership number, unless you have changed this to your own preferred PIN. If you have trouble logging in, please contact your local library by phone and if a member of staff is unable to take your call please email enquiries@liveargyll.co.uk for further assistance. If you are not already a library member you can do this online by visiting https://argyll-bute.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/JOIN

You can also access SCRAN (a Scottish resources database of images) and link to the National Library of Scotland website, where you can apply for a reader’s ticket to access some of their online resources. Links are on the library catalogue page https://argyll-bute.spydus.co.uk/

Also keep an eye on our LiveArgyll facebook pages as we will be offering support for families to access the Bookbug App and lots of other resources.

Online fitness support

We’re working on this right now with our team of LiveArgyll fitness experts on ways to help you keep your body (and mind) active in the coming weeks, which we know will be a challenging time for everyone. We want to help you keep working out safely at home (assuming you’re otherwise fit and well) and you’ll be able to access information about this from website and social media pages as soon as it’s available.

Q. Are the Easter Holiday programmes still going ahead?

No – we apologise as we know this will be disappointing for young people and challenging for parents and carers who rely on these types of programmes. Unfortunately all activities have now been suspended and this includes the Easter Holiday Programme. If you have already booked and paid, then we will contact you and a refund will be issued in the coming days.

Q. I pre-booked a school let or pitch. Will you be looking for payment and if I’ve already paid will I get a refund?

No – if you’ve made an advance booking for an activity taking place after 18th March we will be in touch as soon as we can regarding a refund or move the payment to a future booking. We will process this for you and there is no need to contact us.

If your booking had to be cancelled owing to the present situation, no payment will be sought.

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