FAQ’s Libraries, museums and archives

Are all libraries opening on the same date?

liveArgyll are operating a staged approach to opening libraries in accordance with the recently published national guidance from Scottish Government/Scottish Libraries and Information Council.

Current service status

All libraries remain closed until stage 1, on the 24th August. You can access our eBook and eAudiobook collection by visiting https://liveargyll.co.uk/borrowbox/

Stage1

From the week commencing the 24th August it will be possible to return books to the following libraries at designated times: Rothesay, Dunoon, Helensburgh, Cardross, Lochgilphead, Oban, Tarbert and Campbeltown. There are currently 14,000 books currently out on loan, so having designated times for return will mean our staff are not overwhelmed by a large number of books on the first days back.

Stage 2

From the week commencing the 14th September there will be a phased introduction of a click and collect service at the following locations: Rothesay, Dunoon, Helensburgh, Lochgilphead, Oban and Campbeltown. This will operate on a part time basis. A guide to using this service and opening times will be published in due course.

Stage 3

Planned from the week commencing 5th October liveArgyll libraries will be implementing physical re-opening arrangements in the 6 main town libraries (as referenced in stage 2). Services will continue to have restrictions in place to maintain public and staff safety, with social distancing and enhanced hygiene measures in place, but browsing and stock selection will be permitted.

Stage 4

Planned from week commencing the 2nd November will be full return to service arrangements across all libraries including all part time and island libraries, Islay mobile, archives and local studies services, Campbeltown Museum, public network access, room hire, development activity and events. These services will be opening on the basis of revised opening hours.

Is it safe for me to visit the library?

In response to covid-19 measures are being implemented to ensure a successful re-opening and a safe environment for our customers and staff. There will be new processes including book quarantine requirements, enhanced cleansing, revised facility layouts and revised access arrangements. To allow customers a confident and informed return to our facilities we will be sharing videos of our new building layouts and new measures in place.

Can I now return a library book?

In the coming weeks we will provide you with details on our book return arrangements (we currently have 14,000 books out on loan) and a user guide on our new click and collect service.

Will new measures be in place when libraries open?

Prior to opening our libraries we will also have videos to share of our new building layouts. There will be new processes including book quarantine requirements, enhanced cleansing, revised facility layouts and revised access arrangements. These measures are all being implemented to ensure a successful re-opening and a safe environment for our customers and staff. In the meantime we have extended all book loans for our customers.

As my library has now closed will I incur a fine if my book is returned late?

No, we will automatically extend your book loan so you don’t need to take any action. In the coming weeks we will provide you with details on our book return arrangements.

Why are liveargyll libraries not yet open when the government has given the green light to open?

As a charitable Trust, liveargyll is entrusted with the running of libraries. In addition to this liveargyll also manages leisure facilities, Active Schools, archives, halls, Sport Development, museum and community centres. liveAgryll’s main revenue stream comes from leisure facilities and live events. Given that we have not been able to open leisure facilities or run large scale events we have to very carefully plan the phased approach to the re-opening of our facilities and services to ensure we are able to open services in a way which is safe, and financially viable. This will ensure we are able to remain strong and able to serve our communities.

Will LiveArgyll be continuing to offer online services and activities when libraries re-open?

Yes – Our Borrowbox service will continue to be available even when library services are resumed. You can access our eBook and eAudiobook collection by visiting https://liveargyll.co.uk/borrowbox/

You will need your library membership number (24115….) and your PIN. The PIN should be set to the last four digits of your membership number, unless you have changed this to your own preferred PIN. If you have trouble logging in, please contact your local library by phone and if a member of staff is unable to take your call please email enquiries@liveargyll.co.uk for further assistance. If you are not already a library member you can do this online by visiting https://argyll-bute.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/JOIN

You can also access SCRAN (a Scottish resources database of images) and link to the National Library of Scotland website, where you can apply for a reader’s ticket to access some of their online resources. Links are on the library catalogue page https://argyll-bute.spydus.co.uk/

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