Myzone returns
Eligible refunds can only be honored if your product has been:
Product | Unused* | Used |
MZ-3 Belt | 30 days | 7 days |
MZ-Switch | 30 days | 7 days |
*Products must be unused and unopened in order to be eligible for a full refund.
Myzone warranty
Before submitting a warranty replacement, please be sure you have contacted the Myzone Technical Support team to perform all troubleshooting steps. Next, please confirm your product falls within the warranty period to begin a warranty replacement.
Warranty returns are only valid if the product is faulty and troubleshooting was performed with a Myzone Support Team agent or club (liveArgyll) staff. If you purchased your Myzone belt from a club (liveArgyll), it will be faster to receive a warranty replacement with club staff at the facility.
Product | Warranty Period |
Strap (MZ-1/3/Switch) | 3 months |
Module (MZ-1/3/Switch) | 12 months |
MZ-3/Switch Charger | 12 months |
If your product falls within one of the warranty periods above, please contact a Myzone Support Team agent to begin your warranty replacement. You can submit a ticket straight from the Myzone app under ‘HELP’.