FAQ’s DECEMBER 2020 – Outdoor sports pitches, Indoor gyms, fitness and swimming pools
Why did you decide to close all LiveArgyll facilities?
In line with the government’s announcement that tier 4 enhanced restrictions will come into force from 4th – 31st January, LiveArgyll is required to close facilities for this period. This closure applies to all LiveArgyll facilities, programmes and services. Our facilities will remain closed until the tier 4 restrictions are lifted.
When will you re-open?
We will continue to review the closures in line with government guidance and if Tier 4 restrictions lift at the end of January we will agree a phased re-opening plan. Our priority continues to be the health and wellbeing of our customers and colleagues at this difficult time. We’ll continue to keep our website up-to-date regarding our response to the situation and re-instate services as soon as it’s considered safe to do so. You can also follow us on Twitter and Facebook for our latest updates.
We are a local charity and at difficult times like these we very much appreciate your continued support. We will also do what we can to support other partner agencies in our communities.
How do I freeze/cancel my membership or direct debit?
All LiveArgyll leisure and swimming direct debit memberships will be automatically frozen for the duration of the closure. Annual Memberships will be extended to allow time back that has been missed. Members do not need to take any action.
As my library has now closed will I incur a fine if my book is returned late?
No, we will automatically extend your book loan so you don’t need to take any action.
. Will LiveArgyll be offering any online services and activities for customers in response to the closures?
liveArgyll FITNESS ONLINE
You can still kick start your year by keeping your mind and body active and healthy with our motivational instructors! Our AWESOME online Fitness Classes will continue throughout the closure period with a full programme of classes for all ages and ability levels throughout the week and available to everyone, not just our members. Classes are live on our facbook page
You will have access to our eBook collection by visiting https://liveargyll.co.uk/borrowbox/ You will need your library membership number (24115….) and your PIN. The PIN should be set to the last four digits of your membership number, unless you have changed this to your own preferred PIN. If you are not already a library member you can do this online by visiting https://argyll-bute.spydus.co.uk/cgi-bin/spydus.exe/MSGTRN/WPAC/JOIN
You can also access SCRAN (a Scottish resources database of images) and link to the National Library of Scotland website, where you can apply for a reader’s ticket to access some of their online resources. Links are on the library catalogue page https://argyll-bute.spydus.co.uk/
Also keep an eye on our LiveArgyll facebook pages as we will be offering support for families to access the Bookbug App and lots of other resources.
The fundamental advice is to stay at home. We hope that customers sign up for our online services, so we do what we do best – help keep you physically and mentally healthy and happy! We will keep a close eye on Scottish Government updates and confirm any changes to our current closure status.
Keep safe and see you soon!