Page 11 - Annual Report 2021-2022

WHAT OUR CUSTOMERS SAY...
We actively encourage feedback from our customers through our website, in person in our facilities, and through surveys and focus groups. This helps us improve the services we offer. Customers are also encouraged to share their inspirational stories and provide testimonials, which we really appreciate. Here are a selection of comments we have received this year:
“I wish to extend my sincere gratitude and appreciation of the superb effort and achievement made by both Graham and Andy for the running and management of this boot camp. Their experience, professionalism and friendly encouragement clearly brought out the very best of each individual in a mixed group of ages and abilities.“ (Fitness class customer)
“As Secretary to the Scottish Community Drama Association Western Division I had booked the Queens Hall for a 3 day drama event
we hold annually. I just wanted to drop you an e-mail to say how fantastic all the staff were. They could not do enough for us and nothing was a problem. Everyone attending commented on how helpful everyone was and how they made the whole event just so much easier to run. Staff just worked along with us and made things run so smoothly. Everyone we met was amazing, but I have to single out Duncan, Andrea, Caroline and Lauren for their huge amount
of assistance, and David Campbell for our initial visits to see if the venue was going to be suitable. We will definitely be using the venue again – if we’re allowed back!!” (Events Customer)
“One of our daughters has struggles with anxiety and as a result has had a few struggles in the mornings getting to camp. This morning was particularly bad and ended up with her sister being upset
too. I wanted to pass on how fantastic every single Active Schools coach was under the circumstances. They spent a lot of time with us trying to calm her down and persuade her to join in. The patience, encouragement, positivity and understanding they showed both girls was amazing and I wanted to highlight their efforts and pass on my sincere thanks and appreciation.” (Active Schools Customer)
“We would just like to pass on our thanks for the great service at Rothesay pool and the Bar T class we attended. The staff are so friendly and helpful, offering great advice too. Lots of places can be quite anonymous when you’re a visitor, but Rothesay Leisure Centre was the opposite. Smiley reception, lovely pool and tough class! Thanks again!” (Swimming Pool Customer)
“Dear lifeguards Michelle, Anne and Alasdair, than you for your excellent first aid care, when I fell down the stairs on Monday, it transpired that I had broken my wrist. It was expertly re-aligned and plastered at the community hospital. Your group cared for me and made me feel as safe and secure as this baby giraffe on the card. Thank you. Kindest Regards with much Thanksgiving” (Swimming Pool Customer)
“My son loved the week, really enjoyed the small sided games can’t wait until the next one.” (Football Programme Customer)
“The variety of newspapers and magazines we can access from home as library members is exceptional.” (Library Member)
“Our girls have had a great week at camp. They both enjoyed all the activities and loved the games. I’ve been really impressed and will definitely book again.” (Active Schools Customer)
“Before being diagnosed with MS I was very fit, attending the gym/classes nearly every day. Since diagnosis I have attempted to go to the gym and attend classes. The instructors are all aware I have MS and advise me to go at my own pace, however I do find myself pushing too hard to keep up with others. This class is specially designed for people with health problems and exercises
are tailored to our needs. This makes me feel so much better. ” (Argyll Active Exercise Referral Participant)
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