liveArgyll Membership Terms and Conditions

1 Data

All data collected is in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2016 and is used by liveArgyll in accordance with our privacy policy. It is the member’s responsibility to ensure the data we hold for them is up to date and accurate.

2 Joining and Membership

2.1 Joining Fee

A joining fee will be applied to all new memberships (not including swimming lesson membership).

2.2 Direct Debit

All Direct Debits are a legally binding contract between liveArgyll and the Direct Debit payer and represent a commitment to pay all monthly membership fees due each calendar month. If a Direct Debit payment has defaulted, membership will be made inactive, and member will be contacted to organise reactivation of membership.

Members will not be permitted to re-join any membership scheme until all due amounts are paid in full.

All correspondence regarding the Direct Debit will be sent to the Direct Debit holder.

2.3 Cooling-Off Period

You have the right to cancel your membership within the first 14 days of commencement. If you do cancel within this initial 14-day period, any membership payments incurred by you during that time will be refunded.

2.4 Members Under 16 years

If a member is under the age of 16, the membership application and Direct Debit must be completed by a Parent/Guardian.

2.5 Concessions

Concessions are available so check with us at www.liveargyll.co.uk

Proof of eligibility is required every year. Failure to provide proof will mean price charged will automatically change to the normal rate.

2.6 Membership fees

Our membership fees and prices are subject to periodical review. The customer will be given one calendar month’s notice of any proposed changes and will have the right to terminate their agreement using the standard cancellation procedure. Failure to cancel will imply acceptance of the changes and/or increase.

Members who pay an annual membership are required to renew such membership on or before the expiry of the current membership to continue to receive member benefits. Such renewal shall be at the rates applicable at the date of renewal.

liveArgyll reserve the right to offer membership promotions and special offers throughout the year, which may offer memberships and joining fees at a different price from that advertised.

2.7 Membership Use

Memberships are for use by the named members only and not for sharing with others. Any abuse of membership privileges can result in automatic cancellation with no refunds provided.

All members will be asked for a photograph which is required to assist with the security of our sites.

liveArgyll operates a zero-tolerance approach to any form of harassment towards staff and customers this includes any form of verbal, physical or sexual harassment.

2.8 Freezing membership

We will consider freezes for illness, injury, or other extenuating circumstances and is at liveArgyll’s discretion. The minimum period for freezing a membership is 1 calendar month and the maximum is 4 calendar months. Please discuss any freezes with your local facility.

Whist membership is frozen, you will be unable to use the facilities as part of your membership.

2.9 Cancellation of Direct Debit Membership

To cancel your membership, please e-mail lamemberships@liveargyll.co.uk  

All cancellations require one full calendar months’ notice. If a Direct Debit has been cancelled without notification, this will be deemed as being in breach of the terms and conditions and an admin fee of £20 will apply.

2.10 Cancellation of Prepaid Annual Membership

Pre-paid annual memberships are non-refundable unless a letter from a GP on medical grounds is provided.

Refunds will not be granted for limited or reduced amount of activities available as part of this membership.

3 Accessing Facilities

3.1 Access Control

Our facilities have various electronic access control measures. You must ensure you have your access control key (method dependent on facility – membership card/QR Code/ Bar Code/ Fob etc.) with you at every visit and that you utilise your control key at all required entry points within our facilities.

3.2 Access Control Replacement

If a replacement access control key (membership card/fob) is required there will be a charge for every new one issued.

3.3 Unavailable Services/Facilities

Some activities may not be available at times due to programming, facility maintenance or other external factors such as Scottish Government guidelines or adverse weather and may include temporary closures of some or all elements of facilities.

Refunds will not be granted for limited or reduced availability of activities.

4 Classes and activities

4.1 Booking and attending Classes

Fitness classes can be booked up to 7 days in advance, subject to availability.

Attendees at a class should arrive 10 minutes before the class start time.

Fitness classes can be booked and cancelled online or via the app which is available on the App Store or Google Play.

4.2 Non-Attendance at Class

Many of our classes have waiting lists, so to improve class availability, we ask that if a member is unable to attend a class which they have booked, they must cancel their booking a minimum of 1 hour prior to the start time of the class.

Should the member not attend or fail to cancel 1 hour prior the class on three occasions in a month, the member will be unable to book any classes. The member is still able to take part in the fitness classes, but can only do so by attending the facility at the time of their chosen class, and if a space is available, take part.

Persistent abuse of the booking system may lead to a financial penalty for the member.

5 Fitness Suite

5.1 Fitness Suite Inductions

Gym inductions are available upon request. Please speak to a member of staff at your local facility to arrange.

Gym programme creating and reviews are available at an additional cost to your membership– please speak to a member of staff at your local facility to arrange.

5.2 Fitness Suite users aged 14–17

Gym users must all be over 14 years of age. The table below shows what facilities can be accessed by 14 to 17 year olds and whether they are required to be supervised. 14-15s must always be supervised when using free weights, plate loaded machines and lock-pin machines. All Under 18s require a consent form prior to using the gym.

✔ Parent Consent form Required
✔ Must Be Supervised by an adult
✔ Good to go
✘ No entry for under 16’s

All members under 18 years of age require a mandatory induction prior to using the fitness suite. Please speak to a member of staff at your local facility to arrange.

12 and 13 Year Olds are only able to access specific junior classes and swimming pools.

6 Terms and conditions

6.1 Amendments to Terms and Conditions

liveArgyll reserves the right to review their terms and conditions from time to time. Members on the Direct Debit scheme will be given a minimum of one month of any proposed changes.

6.2 Application Refusal

liveArgyll reserves the right to refuse any application for membership and do not need to give reason(s) for refusal.

For membership correspondence e-mail lamemberships@liveargyll.co.uk